ARE YOU LOOKING FOR A COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEM? TAKE THE TIME AND FIRST ANSWER THESE QUESTIONS!
The selection of information CMMS system is for authorized person (sometimes a whole team of people) very difficult “discipline.” It’s not just about finding a solution. It is appropriate to find the best solution for your company. That means one system may not always best suit each company and each situation. Take the time to answer the following 10 questions to help you better understand the proper way of selecting an information system for maintenance.
Consideration of these four areas when selecting a CMMS system is an absolute necessity!
SPECIFICATION OF NEEDS / SYSTEM REQUIREMENTS
SUPPLIER SEARCH / SELECTION
SYSTEM IMPLEMENTATION / DEPLOYMENT
SUPPORT / FUTURE DEVELOPMENT
1. WHY DO YOU NEED THE INFORMATION SYSTEM?
What brought you to the search for the solution for maintenance, or for its replacement?
Do you need to manage the production downtime and to know what causes them? Do you want to have better control over the stock of spare parts? Do you deal with any work-related injuries in your company? Do you have maybe a new customer, which requires an audit 2x a year? There may be many reasons (probably more than one). You need to understand what leads you to an idea to improve the current situation!
2. WHAT DO YOU EXPECT FROM THE SEARCHED SOLUTION?
Are you planning? Are you reporting? Are you monitoring the production? Are you looking for savings?
There are many possible solutions on the market. It is essential that you respond to it, whether do you want to have the work commands, purchase orders, inventory, statements of work under your control? Do you expect from a management system the staff training, monitoring deadlines of various controls and checks? Is it important for you to register in detail all the equipment and technology? Before beginning the system selection write down responsibly what you exactly expect from a solution!
3. WHO IS INTERESTED IN ACQUIRING THE SYSTEM AND WHO WILL USE IT?
Top management vs. satisfied users.
An important role in the acquisition of any company system plays the top management. The top management has the right to enforce a similar investment. The new systems to perform their role properly and to ensure the early return of money invested need support from the company management. Equally, however, they need the satisfied users who will profit from the CMMS system every day. So who wants in your company to find a better solution?
4. WHICH SUPPLIERS ARE ABLE TO SATISFY MY REQUIREMENTS?
Ensure which from the potential suppliers can meet your expectations.
You have your list of requirements, so you are able to select which supplier can answer them. While specifying your needs there have been several other issues that you would appreciate in the future. For example, mobile solutions, and future modifications to the system that will more precisely suit your company. Ask the selected companies also for these issues and help yourself to narrow the list of potential suppliers as much as possible.
5. IS THE SELECTED SYSTEM USER FRIENDLY?
People learn faster the user friendly systems and can fully benefit from them earlier!
Many CMMS systems are very complicated, in a foreign language and so on. Your selected system must be clear and be able to adjust the working environment so that its user will be well oriented in it. At all work positions.
6. IS THE SELECTED SUPPLIER STRONG AND STABLE COMPANY?
The investment in an information system is the beginning of a long-term partnership!
The selected system will become a part of your daily work. That is the reason why consistently wonder just how the stable company is your selected candidate for the supplier. It is a need to prove its expertise, experience and a strong background. Then you can assume that this supplier will be for you even after you purchase the system.
7. WILL THE NEW SOLUTION BE POSSIBLE TO INTERCONNECT WITH OTHER COMPANY SYSTEMS?
The integration of the new system across your company will save much time and money!
Most companies are already using the company systems. The personnel, economic, attendance, manufacturing … By integrating the CMMS system with these existing systems you will get a lot of useful. The important data is entered only once and then is available to all the required places (consumption of spare parts / warehouse management, evidence of performed work / documents for the evaluation of the employees, the device failure rate / investment planning …)
8. IS THE SELECTED SUPPLIER WILLING TO PARTICIPATE IN TRAINING?
The investment in the new system must be supported by continuing education and training of employees. The training gives them the necessary knowledge, but also a greater desire to work with the system. Result? Much faster managing the working with the system and maximum use of all the options that you set at the beginning. The training and support are a necessity!
9. DOES THE SELECTED SOLUTION OFFER THE QUALITY CUSTOMER SUPPORT?
Quick solving of queries and needs.
Although the system is installed, implemented and is already used at work – the questions of various nature will always appear. You, as a customer you will want to address these queries promptly. Your CMMS system supplier should offer a quality customer support form, and preferably several options to once again be able to choose the one that best suits your needs. Sothat your queries will be resolved as quickly as possible.
10. AND WHAT ABOUT A FUTURE?
Your company is changing over time … the system must be adaptable and must grow with you!
No company stays the same. The technology, people, infrastructure, manufacturing processes – everything is changing, adapting to the market, improving. You need to find a supplier which will grow with you, its services will adapt to your needs and which will offer support even with the changing technologies.
So what about you? Have you already chosen? Share with us your ideas!